This privacy policy explains how arrecbruta collects, uses, stores, and protects your personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with UK data protection laws.
Information We Collect
We collect information you provide directly to us when you:
- Complete enquiry forms on our website
- Book a consultation appointment
- Communicate with us via email
- Provide documentation for benefit applications
- Visit our offices for in-person consultations
The types of personal information we may collect include your name, contact details, date of birth, National Insurance number, financial information, health information relevant to disability benefit claims, and housing details.
How We Use Your Information
We use the information we collect to:
- Provide the consultation and application assistance services you request
- Communicate with you about your enquiries and appointments
- Prepare benefit applications on your behalf
- Correspond with government agencies when authorised by you
- Maintain records as required for legal and regulatory purposes
- Improve our services based on feedback and usage patterns
Legal Basis for Processing
We process your personal information on the following legal bases:
- Contract: Processing necessary to fulfil our service agreement with you
- Consent: Where you have given explicit consent, particularly for sensitive data
- Legal obligation: Where we are required to retain information by law
- Legitimate interests: Where processing is in our legitimate business interests and does not override your rights
Data Sharing
We do not sell your personal information to third parties. We may share your information with:
- Government agencies (DWP, HMRC, local councils) when submitting applications on your behalf and with your authorisation
- Healthcare providers when gathering medical evidence with your consent
- Our professional advisors bound by confidentiality obligations
- Law enforcement agencies when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted storage, access controls, and regular security assessments.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, client records are retained for seven years following the conclusion of our engagement, after which they are securely destroyed.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at [email protected]
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
arrecbruta
47 Granby Street
Leicester LE1 6ES
United Kingdom
Email: [email protected]
Last updated: July 2026