What to Expect
When you contact us, an advisor will respond within two working days to discuss your situation. During this initial conversation, we can provide general information about the benefits system and explain which of our services might be appropriate for your needs.
If you decide to proceed with a consultation, we will arrange a convenient time either at our Leicester office or via secure video call. Please have any relevant documents ready, including:
- Identification (passport, driving licence, or similar)
- Proof of address (utility bill or bank statement)
- Any existing benefit letters or decisions
- Medical evidence if applicable to your enquiry
- Recent bank statements showing income
